Frequently Asked Questions and Policies

Ordering

How do I place an order?

To order click on the 'Buy Now' to add item(s) to your secure cart. You can add/delete items in your cart by clicking on the appropriate button. Once we have received notification of your order we will process your order and you will receive an email receipt of your order. You can also call 1-877-Biomat-Order 1-877-246-6286 to order over the phone.

What payment methods do you accept?

We are currently only accepting online payment through our shopping cart with Paypal, or you can call in your order. You do not need an account to use a credit card with Paypal. If you still want to order with a credit card and not use Paypal, give us a call toll free at 1-877-Bio-Mat-Order (1-877-246-6286) or contact us at Sales, we accept Visa, Mastercard, American Express and Discover credit cards. We also accept wire transfer, postal money orders, and check. If you would like to pay with check or money order, please email Sales for details.

How do I know my credit card purchases are secure?

These transactions are protected by going through our Secure Server used by our website to provide you with 256 bit security in Paypal. If for some reason, your payment is involved in a security violation of any kind, we will work with these companies to find the problem and resolve it to your satisfaction. We are relying on them to do their part and we will certainly do our best from this end to give you a good shopping experience every time. We want your business and value your privacy.

How can I cancel my order before checking out?

You can cancel the order process at any time by clicking on the cancel button or deleting each item from your cart.

How much will the shipping cost and how is it determined?

We offer free shipping for orders to US/Canada/Taiwan/Korea delivery. For International Orders shipping prices are product-based, each item is individually boxed. See our Shipping Information page for details. When you select the product(s) you wish to purchase the shipping charge will be displayed in each item total in the shopping cart.
In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Orders requiring Expedited Delivery are subject to additional special handling charges for each item for US shipping, other countries we do not offer expedited at this time.

How long after I place my order will I receive my order?

See our Shipping Information page for details, usually it's about 1 week but could take up to 17 business days.

I have 220v240v electricity, can I order a 220v240v version?

Yes, you can order a 220v240v version. See our Shipping Information page for details. It may take up to 7-20 days, but sometimes you may receive it in about a week. There is no extra cost for a 220v240v version. If you would like to order a 220v240v version, go to the International page to find your country. You can also order 220v240v for US shipping on the order page, order the regular 100v120v version and email after you place your order so we know to ship 220v240v product to you instead of 100v120v. The Biomat and its' controller are wired specifically for their designated voltage. Interchanging the two types of controllers may cause damage or injury.

Do you ship internationally?

Yes, we ship internationally via UPS and FedEx, but additional shipping fees apply. Go here for International Orders, (all orders outside U.S.). You can email for International shipping fee directly to your physical address sales@bio-mat.com. See our Shipping Information page for details.

What is the Professionals Discount?

If you are a Chiropractor, Massage Therapist, Healer, New Age Practioner, Acupunturist, or work in a Health-related field you can get $100 off the Bio-Mat Professional with a copy of your license/certificate. This discount also applies to first responders and the military. This discount applies to each Bio-Mat Professional you order. You can email a copy of your license/certificate to sales@bio-mat.com. More details and a list of professionals eligible.

If you wish to purchase more than one mat?

All Biomats are sold at the same price for everyone. If you want to buy several then a discount could be setup, but that would be for 20 or more. The only discount available on the Biomats is for the Professional and that is $100 if you work in a health related field such as a massage therapist or chiropractor. Sorry, but there is no wholesale pricing available to the public or distributors. Everyone pays the same price. The company set it up this way so no one is undercutting anyone else.

What is the cost of the beds when you become a distributor verses a retail price without being a distributor?

The prices are the same for everyone. There is no discount for distributors. The company doesn't sell directly to the public, all sales go through distributors. More information on our Distributor page.

Can I order just the Professional without the Pillow?

Yes, just go to the order page and select it. The Pro Only is under the Pro package.

Could you please contact me with pricing of the different Bio Mats and pillow etc.

All prices of the Biomats are listed on the order page.

What if someone is selling for less than you? Can you match it?

All distributors sell products for the same retail price and not less, this is Richway & Fuji Bio Inc. International policy. When Richway & Fuji Bio Inc. International began selling Biomats people were selling the Biomats at different prices, people were undercutting each other and creating issues and anger between sellers. The Biomat is an incredible healing product created with healing intent, good kharma and positive energy. So the distributor program and binary system was setup, and everyone sells the Biomat for the same price so no-one is undercutting anybody and this keeps everybody equal and happy, doesn't create a bad vibe or friction between distributors. This product wasn't created to be a corporate product for mass marketing, it was created as a wonderful alternative health product. If someone is selling a Biomat for less then it may be used, and may be out of warranty. If a distributor is selling a new Bio-mat for less than the retail price then the purchaser will lose all rights to warranty, and cannot become a distributor. The distributor may lose their distributorship. This is company policy, it is not law, but company policy.

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Helpful Information

How long has the Bio-mat been in use?

The Bio-mat has been in use since 1997, NASA had the technology patented since the 1960's and it became public domain in 1997. A similar device that was not easy to use was $500,000 and sold only to institutes. Now we can have this FDA medical device in our homes for the cost of a few months of health insurance. There is a lot of research from Japan and Korea, and is used on the hospital beds. It is still relatively fresh here in the United States, but doctors, hospitals, and alternative care practitioners are all using it.

Are there any contraindications?

It is always recommended to consult with your physician before the use of the Bio-mat. Remember to stay hydrated while using the Bio-mat.
Here is a list of Precautions:

  1. The Biomat should not be used by infants and young children. The Bio-mat is not indicated for the elderly. The elderly should consult with a physician prior to use.
  2. If you have the following conditions, do not use the Bio-mat.
    • Person with organ transplants
    • Person with high fever
    • Person with cognitive disability
    • Person with skin problems on the area of use
    • Person with acute disease, tumor, the visually impaired, and any heart problems
  3. If you have the following conditions, do not use the Bio-mat unless directed by a physician.
    • Person with immobility
    • Person with internal pacemaker/defibrillator
    • Person with Adrenal Suppression Disorders, Addison's Disease, Adrenal Insufficiency, Systematic Lupus Erythematosus, and Multiple Sclerosis (MS).
    • Person with bypass surgery
    • Person with diabetes
    • Person with high blood pressure (hypertension)
    • Infants
    • Person who is pregnant/expectant
    • Person who recently received radiation/chemotherapy
    • Person with surgical or silicone implants
  4. If you have the following conditions, use the Bio-mat with caution (no heat/negative ions only).
    • Person with fever
    • Person with joint injuries
    • Person with insensitivity to heat
  5. Do not use the Bio-mat if your skin is insensitive to temperature change.
  6. FDA has not evaluated the Bio-mat for use while sleeping.
  7. If using the Bio-mat for a long period of time, check your skin to make sure there are no burns or blisters. Stop using the Bio-mat if burns or blisters occur.
  8. Do not run, stand, or place heavy objects on the Bio-mat.
  9. Keep the Bio-mat away from sharp objects. Do not allow anything to puncture the folds of the Bio-mat.
  10. Do not pull on the power cord, controller or the connecting part of the controller and Bio-mat.
  11. Do not use the Bio-mat for any purpose other than heat therapy.
  12. Do not alter, change or disassemble the product.
  13. Before using the product, inspect the power cord to make sure there is no damage to it.
  14. Do not plug the Bio-mat into a power strip with other devices. Problems may occur. Plug the Bio-mat into a dedicated outlet.
  15. Stop using the Bio-mat if it is not functioning properly.
  16. If there is a power outage, turn off the power and disconnect the plug.
  17. If you do not feel well because of the Bio-mat, stop using it and consult with a physician.
  18. Do not drop, throw, or mishandle the Bio-mat controller.
  19. Any person who is sick or pregnant/expectant should consult with a physician before using the Bio-mat.
  20. Do not use the Bio-mat if you have an external pacemaker.
  21. If controller is set to 104' - 158'F (40' - 70'C), low temperature burns can result if using the Bio-mat for a long period of time. Use with caution.
  22. When the Bio-mat is not in use, unplug it and store it in a dry area without humidity.
  23. Unplug the Bio-mat before cleaning it. Use a vacuum to remove the dust on the Bio-mat's surface and use a soft dry fabric to wipe the controller.

Just wondering what this FDA registration actually means - is it very easy for anyone to get on a product? Does it make the Biomat a more credible health solution than alternative health solutions that are not medically proven? Is the Biomat medically proven?

U.S F.D.A. Approved Class II Medical Device. It is definitely hard to get in terms of working towards applying and receiving it and then to follow the guidelines of the FDA once received. Yes it makes it more credible. Other devices or especially mats do not have this, they are not willing to go through this process, and this states to people that we are not trying to hide anything, we know it works, we have backup to prove that our device does what it says it does, etc.

The Biomat has undergone many studies to find out its effectiveness for healing, these have occurred privately, at hospitals and more. These studies cannot be used due to our FDA status. Yet The FDA has proven that the Biomat produces Far Infrared in the way Richway Fuji Bio Inc. has claimed. It has also proven that the Biomat produces negative ions in the way that Richway Fuji Bio Inc. claims. The FDA has recognized, as well as every other medical association and establishment, that both Far Infrared Light and Negative Ions have a measurable effect in assisting the human body in both healing itself from injury, etc. and maintaining itself in states of health. This is powerful information and without assuming the Biomat's quantum aspect, we can honestly share with people the Benefits of the Biomat by sharing the benefits of both Infrared Light, and Negative Ions.

Can you tell me if this product is safe to lay on for any period of time? I am concerned about the electromagnetics as being harmful. Do you have any documentation? Have you used a Trifield meter on the Bio-mat at all?

Yes, we have seen it tested with three different tri-meters. A tri-meter usually has an electric setting and a magnetic setting. If it is set to electric, there should be no or very little reading. The outlets on the wall, lamps, etc all have very distinct readings, and the Biomat had no reading.

If set to magnetic, which has little established harmful effects in low range, and does not stand for electromagnetic, you will get a reading. A specialist in EMF's Dr. Korn has stated that "0-4.5 in magnetic miligaus is absolutely safe, 4.5-7 is established as safe, yet does have a slight effect on the anatomy, neither harmful nor necessarily beneficial, 7-up should be limited when coming from electrical devices," he tested the Biomat's magnetic reading at 5.5mg and had no electrical reading more than an instant of insignificant signal at the turning on of the mat. Everything that has mass has a magnetic field. Amethyst crystals have a pretty strong magnetic field. The harmful electromagnetic fields that we should all try to limit and avoid in our lives are 60 cycle, AC (alternating current) electromagnetic fields. These fields have been proven harmful, and after Nikolai Tesla discovered them and released them, he soon after begged for them to be revoked due to their detrimental effects on the human body, yet it is what we find in our homes and most every electrical device.

The Biomat is transformed (converted) to a DC (direct Current) in its control box, making it much more suitable and harmonizing for interaction with the human body. It has a very different quality to its energy, and although it will still get a reading on a trimeter, it is not the same as a reading from an AC device, which is harmful and blocks the human body's own electrical sensitivity and conduction, interferes with cellular function and communication, etc.

There are also settings to test what range, such as 0-5mg (miligaus), 0-10, 0-100, etc. If it is set to 0-5 and the reading is 4 or 5, which is very small, their reading will seem off the charts. If the meter is set to 0-100 and the reading is 4-5 it will seem miniscule. Test results have been certified.

Billions of people are using electrical devices with 120V, 60 cycle AC current and hardly notice the harmful effects on their health and lives every day. All appliances that plug into an electrical source will emit some EMF. The Bio-mat works in a way in which it does not always require active electricity . When the Bio-mat is actively heating up to the designated temperature, it is using electricity, which means the controller will emit EMF. Once the Bio-mat has reached its designated temperature, it stops using electricity, and the EMF emission from the controller will be reduced. EMF emission is reduced from the Bio-mat itself (mat portion). However, the controller will still emit EMF because it is plugged into an electrical source. There are a few innovative layers within the Bio-mat that help to reduce exposure to EMF from it. The Reverse Currency Heating Layer has built in EMF interception. In addition, we have incorporated a Copper Fabric Layer, Carbon Fabric Layer, and our exclusive Nano Copper Fabric Layer to aid in reducing EMF from the Bio-mat. The controller of the Bio-mat also has a function which pulls EMF from the mat to the ground.

My table will be multi purpose....can I leave a mat of circular magnets on the table at the same time...under Bio-mat?

Yes, they can be used in conjunction with the Bio-mat, under the mat on the table may be greatly beneficial.

I was wondering if the Bio-mat can be put inside a mild hyperbaric chamber. We purchased a mild hyperbaric chamber for her several years ago which she uses 3x per week with just a vicso-elastic pad inside. Would she be able to put the Bio-mat right on top of that while being treated?

Generally, unless water is involved, the mat can lay anywhere. Just have the control box outside the chamber if possible, and be sure that no more moisture than an intense sauna would have is going to be present in the chamber.

Do you know anything about the safety of using the Bio-Mat during pregnancy?

See Containdications above.

My only concern is that I went through a cataract removal surgery recently. The Bio-mat might be too hot and the artificial lens that were installed in my eyes might melt. That may also be true to contact lenses.

I do not think this will be a problem, it is light, not heat. If concerned, do it on low settings or consult your physician. The professional package has the Amethyst and Tourmaline Pillow which keeps your head cool while your body gets hot.

Involved in an accident I had several broken/fractured bones and a few rods inserted, after 2 years the rods have been removed. Which biomat would help me the most?

Basic Energy of the Bio-mat.
Infrared Ray length: 6.5-8-14 micron
Herz: 600,000 Hz.

Carbon fiber: it is the electric energy to Infrared ray energy.
Amethyst mat: Carbon fiber: 12 m

Mineral containing
Amethyst: Ca.(9.8%), Mg(3.5%), K2(1.4%), Na2(3.7%), Ge(0.035%) Silica (72%) Oxigen (8%), and etc

Own Frequency:
Amethyst: 32,786,000 Hz

Own Infrared Ray:
Amethyst: 6-11 micron

As you see above, Amethyst Energy is much more gentle than Jade (because higher Hz, and lower side of infrared ray), this means the energy is sharper.
Sharper energy is good for healing, but it does not feel comfortable. Less sharper energy is good for comfortable feeling and better for release of pain.
Most accident cases person has a lot of physical pain, so jade is good for pain release. As long as the pain is released, then their healing is working.

Have you had any indications that using the Bio-mat helps build bone density in someone with osteoporosis?

We do not have an official Report. We are testing clinical research in Korea Infrared Ray Institution looking for mechanism of function.

Patient had already two spinal operations in which three bars and twelve screws made of titanium were inserted. I would like to know if patient can use the Bio-Mat. Do the Far Infrared Rays (FIR) harm or heat titanium producing inflammation around the area? At the moment it is Inactive. Would Negative Ions help the patient?

The Biomat is very versatile in its application and settings. It will be completely suitable for your patient even his/her titanium pins and rods. If the patient does have a response, the settings can be adjusted to lower the FIR intensity, creating comfortable levels of use.

How does the far infrared waves affect body implants (Heart monitors, fibralators, plates & screws, artificial knees, implants, etc)? Is there a negative effect on these devices? Do they heat up, does plastic melt, does electronics cease to function?

From the very beginning implants case is one of the most concern for us. There are many people who use metal kind of implant. We worried about any side effects. But we received a lot of good responses from implanted customers. Mostly implanted people had a lot of pain because of implants. After they used the Bio Mat, the pain reduced a lot.
We were concerned if there was any possibility to increase to high temperature in Metal implant, but we realized that the human body system has good enough temperature control, even though that is not their own body part. However, if someone who has implant in his spinal column, than he should start at a lower temperature, because the spine is very sensitive. See contraindications above.

What is the difference between a infrared sauna and the bio-mat?

Infrared saunas are room saunas where you step completely into the sauna like a small room. They take up a specific amount of space. They only use far infrared light rays, and your head gets hot. The bio-mat is portable and goes on a bed, couch, massage table, depends on which size you have, but they take up a lot less space. The bio-mat also has the added benefits of Amethyst crystal therapy and Negative Ions. The Amethyst Tourmaline pillow keeps your head cool while your body gets hot so you can also use it for longer periods of time than a sauna. The Bio-mat uses a combination of fabrics and amethyst stones to generate far infrared rays which are then transferred to the body as heat. The heat comes from friction generated within the body through the effects of far infrared rays. Far infrared rays warm the inside of your body and the part of your body contacting the Bio-mat. In addition to amethyst, all Richway Bio-mats have a tourmaline layer within them which produces an abundance of negative ions. Some competitors use tourmaline ceramic beads in their mats. This is a cheaper and less effective alternative to the black tourmaline and black tourmaline fabric used in the Bio-mat.

What and when was the bio-mat last improved upon?

The Amethyst Bio-mat 7000mx was updated Febuary 2015 with new hard shell carry cases for the Bio-mat Professional and Mini Bio-mat, providing you with an improved design, better durability, easy maneuverability and convenience. The Quantum Energy Layer, which is made from powder of peach and grape seed extractions, was also added to all sizes of the Bio-mat.
The Amethyst Bio-mat 7000mx was previously updated November 2012. It comes with a powerful new layer that provides strong Negative Ions and Magnetic reaction - the TOCA layer (TOurmaline CAtch power), also updated is the pad replaces fabric with an improved "Clay" fabric which transfers very gentle infrared rays, and comes with a new more durable and powerful controller which is made for heavy duty use with a new sleek modern design.
The Amethyst Biomat was previously improved in January 2010. The Amethyst is now ground 7 times compared to 5 times for previous version of the bio-mat so the Amethyst is finer and has more shine to it. The panel within the bio-mat that generates the Negative Ions is 50% larger. The bio-mat itself is now 8mm thicker than before. The plug has been modified so it is harder and thicker so it is tougher to break. The travel case for the Professional size bio-mat is now longer and not as wide so it can fit through doorways easier, and the pull handle now has a locking button so the bio-mat can be pushed as well as pulled.

Do you no longer carry the Bio Mat with Jade?

No, the Jade mat is no longer available.

What is the effectiveness difference between the amethyst and jade bio mats?

Through our 20 years of extensive research, we have found that amethyst produces the optimal amount of natural infrared rays over jade. At first Jade was the obvious choice for the Koreans, it has been used for thousands of years as a healing stone. Then they decided to do actual tests and studies with hundreds of different stones, crystals, glasses, plastics...to see if any made significant differences in the human bio-compatibility of the infrared. They discovered that Amethyst made a huge difference and the body used the light 200% more effectively and combined with 10hz infrared, the healing response and testimonials was unheard of. So they did test batches, some with and some without, the Amethyst ones had huge numbers of responses, and the non-amethyst ones had some cases, but not nearly as frequent. Biomat amethyst comes from China, brazil and india. The Biomat also contains a layer within it called the TOCA layer. The TOCA layer is a tourmaline layer, and in conjunction with the peach and grape seeds layer, allows the Biomat to produce an abundance of negative ions.

What is the difference between the Mini and the larger size bio mats?

All biomats have within them a layer called Tourmaline Catchpower (TOCA). This is an internal layer. The Mini also has visible alternating rows of Amethyst and black Tourmaline gemstones to match its output of Negative Ions with the larger mats. Some competitors use tourmaline ceramic beads in their mats. This is a cheaper and less effective alternative to the black tourmaline and black tourmaline fabric used in the Bio-mat.

What about all the imitation heating pads?

Not all infrared, gemstone mats are the same. Richway Fuji Bio created and has been evolving the Bio-mat for over 20 years. Through research, development and feedback from health professionals, we designed a wellness tool used by tens of thousands worldwide and contains unique layers to provide additional health benefits to the user. The Bio-mat continues to be the leader in far infrared and negative ion therapy. The Biomat contains the Peach and Grape Seed Layer and provides organic energy, natural far infrared, and a class-leading amount of negative ions. The TOCA Layer is a tourmaline layer within the mat which provides negative ions as well, and the surface layer of the Biomat utilizes 100% cotton fabric (not including the urethane window which shows the gemstones). The state of the art IC chip within the Biomat's controller controls the programming of the Biomat. These innovate technologies set the Biomat apart from the imitations. You can see comparisons here Biomat versus imitations.

Does the Alkallife 7000sl Water Ionizer use mesh or solid plates?

The chamber is Solid plates.

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Setting up your Biomat

Getting Started

Now that you have a Amethyst Biomat see our Getting Started page to learn how to use your Amethyst Biomat and get the most out of it.

Do I put the white padding between the Biomat and the bed mattress? Do I place a sheet between myself and the Biomat? Is there a risk of staining the Biomat due to sweating?

The white cotton padding that came with the Biomat does go on top of the Biomat to evenly disperse the heat. Each cotton pad includes the Hideo diagram, an energy pattern which incorporates sacred geometry. You will want a mattress pad on top of the bed mattress under the Biomat. Then you can put a sheet on top of the padding and the Biomat. The white cotton padding is washable in cold water, but the Biomat shouldn't get stained because the padding should protect it. Liquids can damage the internal layers of the biomat. You don't want to get the Biomat itself wet, this will void the warranty.

If the biomat has any moisture or perspiration use a dry towell to wipe it off. We also recommend wiping the clear window of the biomat once a month with a damp, clean cloth to maintain good condition. The biomat cannot be submerged in water. If you do need to clean your biomat due to something more than just water, such as juice or pet accident, we recommend mixing a solution of equal parts white vinegar and water. Make sure the biomat is unplugged. Submerge a clean cloth into the solution and wring it out so it is not soaking wet. Dab the top surface of the biomat and repeat this process. If possible, leave the biomat in the sun to dry. Also, if possible, while it is drying in the sun plug it in and turn on the highest temperature setting.

If you plan to use oils with the Biomat, we recommend purchasing a Biomat Geranium Power Pad 187 Waterproof Cover. We offer waterproof covers for all sizes of the Bio-mat. Oils which seep onto the Biomat may damage and wear the internal components of the product. The waterproof cover assists in protecting your Bio-mat from liquid damage. The waterproof cover is 100% polyester with an added proprietary coating. This specialized coating is resistant to water. While it is thinner than our previous model of waterproof cover, this version is much more durable and denser thanks to this proprietary special coating. The waterproof cover repels water while remaining permeable to particles smaller than water. This means that while the waterproof cover is composed of a "synthetic" material, it is designed to allow infrared rays and negative ions from the Bio-mat to easily pass through it.

Can I set any temperature on the controller I want?

No. The controller has preset temperatures settings. They are 95f (35c), 104f (40c), 113f (45c), 122f (50c), 131f (55c), 140f (60c), 149f (65c), 158f (70c). You can also select timer settings of 2hr, 4hr, 8hr, 12hr. We do not recommend using the Biomat at higher heat settings for extended periods of time due to the risk of skin burns.

Can I use the Biomat on a memory foam mattress/topper?

The Biomat contains a thermal protection layer near the bottom of it to aid in keeping heat from travelling downward, but some heat may still travel down toward the surface it is laying on. We recommend contacting the manufacturer of the mattress/topper to confirm if heat may damage its components. If so, do not use the Biomat on such a surface.

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Policies

Order Security

Our server uses SSL (Secure Sockets Layer) encryption to scramble the transmission between you and our site so that anyone attempting to intercept the message will be unable to read it. SSL is the best method currently available to secure your transaction. SSL Certificates are used to authenticate a site and ensure that a secure connection exists between the browser and the server hosting the web site. It also guarantees that you are fully connected to the site provided by the URL. We use a SSL certificate with an encryption rate of 256 bits.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. bio-mat.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. bio-mat.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders are subject to pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Returns for Refund

Refunds - A return merchandise authorization (RMA) number must be obtained by contacting our office (808-589-2800) or emailing (customerservice@Richwayusa.com) us before any returns for refunds or repairs are made. Be sure to have your invoice (RI) number on hand when contacting our office.
REFUND POLICY:

  1. 0 to 7 days from date of delivery 100% Refund
  2. 8 to 14 days from date of delivery 70% Refund
  3. 15 to 30 days from date of delivery 50% Refund
  4. 31 days or more days from date of delivery 0% Refund

Returns must be received by our office within two (2) weeks from the date the RMA was given. The customer is responsible for the return shipping charges.

What do I do if the biomat or the controller stops working and needs repair?

See our Biomat Repair page.

Written Warranty Information:

We warrant to you, the original purchaser, that our products and all their parts and components are free of defects in material or workmanship. "Defects" as used in this warranty, are defined as any imperfections which impair or impede the function and use of the product.
This warranty applies under the conditions of normal use. Richway Fuji Bio Inc. and Fuji Bio Inc. shall not be liable for any incidental or consequential damages as a direct use of negligence or misuse, use on improper voltage/current, or use contrary to the operation instructions indicated. Disassembly, repair, or alteration, by any person other than those from an authorized service center is strictly prohibited. Any of these incidences will void the warranty.
Our warranty obligation is expressly limited to the repair or replacement of parts and components from the time of purchase through the end of the warranty period stated for that product.
All products purchased from E-Commerce sites (Amazon, eBay, etc) will not be covered under warranty.
To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package.
In addition you must also present or send your Richway Fuji Bio Inc. product with a copy of the original sales slip, your charge or credit card receipt, or other proof of the date of the original retail purchase of the product to Richway Fuji Bio Inc. and Fuji Bio Inc. at 1314 South King St, Ste #520, Honolulu, HI, 96814.
Any postage, insurance, transportation, or shipping costs incurred in presenting or sending your Richway Fuji Bio Inc. product for service is your responsibility.
This warranty gives you specific legal rights. You may have other rights which may vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts and some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions may not apply to you.
The duration of any implied warranty of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the applicable expressed warranty set forth above. In no event shall Richway & Fuji Bio Inc. be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise with respect to this product except as set forth herein.
Limited Lifetime Warranties for: Alka-Life, Amethyst Tourmaline Pillow, Biobelt/Poka Poka Belt, Biomat, Quantum Energy Pad, and Rejuvena.

Terms of Service

See our Terms of Service page.

Privacy

See our Privacy Notice

Copyright

All material on this site may not be reproduced, distributed, or otherwise used, except with the prior express permission of bio-mat.com. All Rights Reserved.

bio-mat.com may change, add, or delete these FAQs and Policies or any portion thereof from time to time in its sole discretion. bio-mat.com will provide you with reasonable notice of any changes by posting them on the bio-mat.com web site. Thereafter, you expressly agree to be bound by any such amended FAQs and Policies.

*Legal Disclaimer. Information provided is for informational purposes only and is not a substitute for professional medical advice. These studies have not been conducted using the Biomat and are only provided for informational purposes. The Biomat is not approved for any use other than what is stated in the User Manual. Richway and Fuji Bio Inc is neither responsible for nor endorses the contents on this page. Users of the Biomat should not expect results similar to the studies.

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